Legal & Support
Privacy Policy
Last Updated: May 18, 2026
1. Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, subscribing to newsletters, or contacting customer support:
- Contact Details: Your name, shipping address, billing address, email address, and phone number.
- Checkout Information: Transaction records and order details. Credit card numbers are securely handled by our PCI-compliant payment gateways and are never stored on our database.
- Device Metadata: IP addresses, browser types, cookies, and referral URLs gathered automatically for site diagnostics.
Special Clause: Protection of Uploaded Custom Photos
To manufacture your personalized gift, you upload custom graphics, illustrations, or photos. We treat these assets with strict privacy:
- We process your photos solely to construct and print your ordered products.
- Your images are never shared, sold, licensed, or displayed publicly for advertising or marketing without your explicit written approval.
- All uploaded custom image files are permanently deleted from our storage servers within 30 days following fulfillment of your order.
2. How We Use Your Information
We process your information under lawful bases for purposes including:
- Processing, personalization, manufacturing, and shipping of your purchases.
- Providing tracking numbers, shipping updates, and customer support.
- Preventing checkout fraud and secure transaction monitoring.
- Sending optional newsletters or marketing promotions (which you can opt-out of at any time).
3. Data Sharing & Third-Parties
We do not sell, trade, or rent your personal identification information to other parties. We only share required data with verified third-party providers who perform services essential for our store operations:
- Print-on-Demand Manufacturers: Sending shipping names, addresses, and print files so they can print and dispatch the physical items (e.g. Printify).
- Shipping Carriers: Sharing names, phone numbers, and addresses with USPS, UPS, and DHL.
- Payment Processors: Processing secure checkout payments via PayPal.
4. Cookies & Analytics
We use cookies and equivalent browser storage technologies to enhance checkout sessions, persist shopping carts, and collect website traffic statistics via Google Analytics. You can adjust your browser settings to decline cookies, but please note this may affect checkout functions.
5. Data Security
We implement industry-standard technical security precautions (including 256-bit Secure Sockets Layer encryption) to safeguard data transit. However, no transmission over the Internet or server storage can be guaranteed 100% secure.
6. Your Rights
Depending on your location (such as the EU under GDPR or California under CCPA), you may possess specific rights regarding your personal information, including the right to request access, correction, or complete deletion of the personal data we hold about you.
To exercise these rights, please email us directly at [email protected].